Data protection declaration
Statement on our duty of information
We take the protection of your personal data very seriously. We therefore process your data exclusively based on the legal regulations (GDPR, TKG 2003). This information regarding data protection serves to inform you of the most important aspects of data processing within our website.
By using this website, you are declaring your consent to the use of personal and non-personal data as set out in this data protection declaration in the way and for the purpose described below.
You can revoke your consent at any time (also in part) by sending an email to firstname.lastname@example.org.This may impair the functionality of the contents offered on this website, particularly because some data applications are required to perform the service you have requested.
You also have a right to information concerning the personal data relating to you, to data portability and to the correction or erasure of personal data; you can also require the restriction of, or object to, the processing of your personal data. You can exercise these rights by sending an email to email@example.com.
You also have the right to file a complaint with the data protection authorities
in Austria: www.dsb.gv.at
in Germany: https://www.bfdi.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html
in Italy: http://www.garanteprivacy.it/
Personal data (e.g. name, email address, telephone number) are processed and transmitted for exclusively legitimate purposes by HOTEL BERGCRISTALL GMBH (particularly for the fulfilment of contractual obligations or based on your consent).
If you make contact with HOTEL BERGCRISTALL GMBH by email and/or using the contact form, the personal data you enter, particularly your name and email address, will be stored for 3 years so that we can process your enquiry and any further questions you may have. This data processing is thus required pursuant to Art. 8 (3) (4) of the German Data Protection Act (DSG) and Art. 6 (1) (b) GDPR.
If you enter any comments or other posts into the fields provided for that purpose, your IP address will be stored for a maximum of six months. This makes it possible to identify the responsible party in the event of any breaches of the law. It is therefore in the overriding interest of HOTEL BERGCRISTALL GMBH pursuant to Art. 8 (1) (4) of the German Data Protection Act (DSG) and Art. 6 (1) (f) GDPR.
We will retain the data you enter into the contact form until you ask us to delete them or withdraw your consent to their storage, or until the purpose for which they have been stored no longer applies (e.g. once your enquiry has been successfully processed). This is without prejudice to any mandatory statutory provisions - particularly retention periods.
Presentation of the website
HOTEL BERGCRISTALL GMBH stores the following data every time the website www.bergcristall.at (hereinafter referred to as "Website") is accessed: The name of the website accessed, the file requested, date/time, the volume of data transmitted, notification of successful retrieval, browser type/version, operating system, previously visited site and IP address.
The short-term storage of the IP address of your device is necessary for the presentation of the contents of the website and is thus required pursuant to Art. 8 (3) (4) of the German Data Protection Act (DSG) and Art. 6 (1) (b) GDPR. Your IP address will be deleted once you have finished using the website.
HOTEL BERGCRISTALL GMBH uses the aforementioned data only for statistical purposes.
When you visit the website, one or more cookies (small text files) will be stored on your device. This is for the purpose of improving the service of HOTEL BERGCRISTALL GMBH, e.g. by storing your user settings.
You can also use the website without cookies. You can deactivate the storage of cookies in your browser, limit it to particular websites or set your browser to inform you before a cookie is stored. You can use the data protection functions of your browser to delete the cookies from your computer's hard drive at any time. In this case, the functions and user friendliness of the website may be impaired.
Server log files
The website provider automatically collects and stores information in server log files which are automatically transmitted to us by your browser. These are:
- browser type and version,
- the operating system in use,
- referrer URL,
- host name of the accessing computer,
- time of the server query,
- IP address.
We do not merge these data with other data sources. The basis for the data processing is Art. 6 (1) (b) GDPR, which allows the processing of data for the fulfilment of the contract or pre-contractual measures.
This website uses SSL encryption for security reasons and to protect the transmission of confidential contents, such as any enquiries you send to HOTEL BERGCRISTALL GMBH. You can see when a connection is encrypted because the browser address line changes from "http://" to "https://" and a padlock symbol appears in the browser line. If SSL encryption is activated, the data which you send to HOTEL BERGCRISTALL GMBH cannot be read by third parties.
Data storage in the case of online booking
Please note that, for the purpose of online booking and the later execution of the contract, cookies and the IP data of the owner of the connection are stored by the online booking system, as are the data of the booking individual provided in the online booking process.
All the data required for the booking are also stored by us for the purpose of executing the contract. The data you provide are required for execution of the contract or the implementation of pre-contractual measures. Without these data, we cannot enter into a contract with you. No data are transmitted to third parties, except to the relevant channel manager or hotel program and except for the transmission of credit card details to the bank/payment service provider managing the payment for the posting the online booking, and to our tax adviser for the fulfilment of our obligations under tax law.
If you terminate the online booking midway, the data we have stored will be deleted. In the case of a successful booking, all data from the contractual relationship shall be stored up until the expiration of the retention period in compliance with tax legislation (7 years).
The data processing takes place based on the statutory provisions of Art. 96 (3) of the German Telecommunications Act (TKG) and Art. 6 (1) (a) (consent) and/or (b) (required for performance of the contract) GDPR.
Google will use these transferred data on behalf of the HOTEL BERGCRISTALL GMBH for the purpose of evaluating your use of the website, compiling reports on website activity for the HOTEL BERGCRISTALL GMBH and furthermore providing other services relating to website activity and internet usage. Google may also transfer these data to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google.
In the case that IP anonymisation is activated on the website, your IP address will be shortened beforehand by Google within the Member States of the European Union or the European Economic Area. The full IP address will only be transferred to a Google server in the USA and truncated there in exceptional cases. The IP anonymisation is activated on this website.
You can prevent the storage of cookies in the context of Google Analytics by selecting the appropriate settings in your browser software. Please be aware, however, that you may not then be able to make full use of all the functions of this website. Moreover, you can prevent the capture of data generated by cookies related to the use of the website (incl. your IP address) by Google, as well as the processing of the data by Google by downloading and installing a browser plug-in available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de
You will find more detailed information on the terms and conditions and data protection in respect of Google Analytics at https://www.google.com/analytics/terms/de.html
Google AdWords Remarketing
This website uses Google Remarketing. Google Remarketing is a Google advertising service which allows the specific sending of advertising content to previous visitors to the website.
Third-party providers, including Google, place advertisements on websites. For this purpose, cookies are stored on your device and used to show you advertisements based on your previous visits to this website. Cookies placed in the web browser are used to identify the users. With the help of these text files, user behaviour during visits to this website can be analysed and this analysis used for targeted product recommendations and interest-based advertising.
We use the Google Fonts service of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, to integrate particular fonts. This is required for the presentation of the font used. To integrate the font, the Google server is called up and the font loaded into the browser cache. When the font is downloaded, your IP address and the website visited are transmitted to Google. You will find further information here. Google Fonts: https://developers.google.com/fonts/faq
Google's Terms and Conditions: https://policies.google.com/privacy?hl=de
Facebook Custom Audiences
HOTEL BERGCRISTALL GMBH uses Facebook Custom Audiences on its website. Facebook Custom Audiences is an advertising service of Facebook Inc., 1601 S California Ave, Palo Alto, CA, 94304, USA, which allows targeted advertising to be addressed to previous visitors to the website.
If you do not wish to receive interest-based advertising on Facebook, you can opt out here (in English only): https://www.facebook.com/settings/?tab=ads
Social media plug-in
HOTEL BERGCRISTALL GMBH uses social media plug-ins (interfaces to social networks) on its website. When you visit a website, the system uses the integrated social media plug-in to automatically establish a connection with the social networking question and transmit data (IP address, visits to the website etc.).
HOTEL BERGCRISTALL GMBH is not involved in this data transmission and has no responsibility for it. HOTEL BERGCRISTALL GMBH would like to point out that you can prevent this data transmission by logging out of the social network concerned before you visit the website. The social network can allocate specific data to your activities profile through automatic data transmission only if you are "logged in".
The automatically transmitted data are used exclusively by the operators of the social networks and not by HOTEL BERGCRISTALL GMBH.
For more information on this topic, including the content of the data collected by the social networks, please visit the website of the social network in question. There you will also be able to adjust your privacy settings.
The social networks integrated into our website are:
Facebook Inc., 1601 S California Ave, Palo Alto, CA, 94304, USA
Further information under: https://de-de.facebook.com/policy.php
Google LLC („Google“), Amphitheatre Parkway, Mountain View, CA 94043, USA
Further information under: https://policies.google.com/terms?hl=de
If you wish to subscribe to the free newsletter of HOTEL BERGCRISTALL GMBH, you need only give us the email address to which the newsletter should be set. This data processing is required pursuant to Art. 8 (3) (4) of the German Data Protection Act (DSG) and Art. 6 (1) (b) GDPR. Other personal data, such as your first and last name, your interests... are optional. This additional information about you is used only to personalise the newsletter.
We use the double-opt-in method for registration. Once you have registered, a confirmation and authorisation email will be sent to the email address you have given us with an invitation to click on the link it contains. This guarantees that only the user entitled to use the stated email address can register with our newsletter distributor.
You can unsubscribe from the newsletter at any time. At the end of each newsletter you will find an unsubscribe link. Alternatively, you can send an email to that effect to firstname.lastname@example.org. Your personal data will then be deleted from the newsletter distributor.
If we have received the corresponding information in the context of our contractual relationship with you, HOTEL BERGCRISTALL GMBH reserves the right to permanently store your first and last name, postal address, year of birth and the description of your profession, industry or business in compiled lists and to use them to send you interesting offers and information concerning offers from HOTEL BERGCRISTALL GMBH by post. You can object to the processing of your data for this purpose at any time by sending an email to email@example.com.
If you take part in competitions offered on the website of HOTEL BERGCRISTALL GMBH, personal data, namely your title, first name, surname, email address, postal address and country of residence, will be collected. These data are required to run the competition, particularly for the allocation of participation requests to the respective participants and to identify and inform the winners - and are thus required pursuant to Art. 8 (3) (4) of the German Data Protection Act (DSG) and Art. 6 (1) (b) GDPR.
The collected personal data will be processed and used by HOTEL BERGCRISTALL GMBH only to the extent required to run the competition. The personal data will be stored for the duration of the competition and - for the processing of any claims of winners and claims for compensation - for a maximum of three years and will then be deleted.
By taking part in the competition, you are giving your consent to the publication of your name on this website and on social media channels if you win a prize.
If you have any questions concerning data processing, please use the following contact information:
Hotel Bergcristall GmbH | Familie Pfurtscheller Christian
Volderau 5 | A-6167 Neustift im Stubaital | Tirol - Österreich
Tel. +43 5226 30 099
Fax: +43 5226 30 09 990